Effective Date: June 15, 2026 | Last Updated: June 15, 2026
Mayra AI Labs ("we," "us," or "our") operates the website https://mayrailabs.in and various AI-powered products and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or interact with our services.
We are committed to protecting your privacy in accordance with applicable data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, as well as the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.
1. Information We Collect
1.1 Personal Information
When you voluntarily provide it to us, we may collect personal information including but not limited to:
- Full name
- Email address
- Phone number (if provided via contact forms)
- Any information you voluntarily submit through contact forms, feedback forms, or communications with us
1.2 Automatically Collected Information
When you visit our website or use our Services, we automatically collect certain technical data, including:
- IP address (anonymized where possible)
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Referring URL and exit pages
- Pages visited and time spent on each page
- Date and time of access
- General geographic location (country or city level only)
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (e.g., session management, security tokens).
- Preference Cookies: Remember your settings such as theme preference (dark or light mode).
- Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve the user experience.
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.
1.4 Information from AI Products
Our AI-powered products and applications may collect interaction data to improve service quality and user experience. This includes queries, commands, and feedback submitted through our applications. We do not sell or share this data with third parties for marketing purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services
- To respond to your inquiries, comments, or support requests submitted through our contact form
- To send periodic emails regarding product updates, service changes, or promotional content (only with your explicit consent)
- To analyze website traffic and usage patterns to improve our Services
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms
- To personalize your experience on our website
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom (UK), we process personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities (e.g., subscribing to our newsletter).
- Contractual Necessity: Where processing is necessary for the performance of a contract with you.
- Legitimate Interest: Where processing is necessary for our legitimate interests (e.g., improving our Services, ensuring security) and does not override your fundamental rights.
- Legal Obligation: Where processing is necessary to comply with a legal obligation under Indian or EU law.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party companies and individuals to facilitate our Services (e.g., hosting providers, analytics tools). These providers have access to personal data only to perform tasks on our behalf and are bound by confidentiality obligations.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your personal information becomes subject to a different privacy policy.
- Protection of Rights: We may disclose information to protect the safety, rights, or property of Mayra AI Labs, our users, or the public, as required or permitted by law.
5. Data Security
We implement industry-standard security measures to protect your personal information, including but not limited to:
- SSL or TLS encryption for data transmitted between your browser and our servers
- Secure authentication with password hashing (bcrypt)
- Regular security audits and vulnerability assessments
- Role-based access controls for administrative systems
- Input validation and protection against common attack vectors (XSS, SQL injection, CSRF)
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable measures to safeguard your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact form submissions: Retained for up to 12 months for customer support purposes.
- Newsletter subscriptions: Retained until you unsubscribe or request deletion.
- Analytics data: Anonymized and aggregated after 26 months.
- Server logs: Automatically purged after 90 days.
7. Your Rights
7.1 Rights Under Indian Law (IT Act, 2000)
As an Indian user, you have the right to:
- Review your personal data held by us
- Request correction of inaccurate data
- Withdraw consent for data processing at any time
- Request deletion of your personal data
7.2 Rights Under GDPR (EEA or UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under the GDPR, including:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (also known as the right to be forgotten).
- Right to Restrict Processing: Request limitation of processing of your data.
- Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: Object to processing of your personal data for specific purposes.
- Right to Lodge a Complaint: File a complaint with your local data protection supervisory authority.
To exercise any of these rights, please contact us at hello@mayrailabs.in. We will respond to your request within 30 days.
8. Third-Party Services
We may use the following third-party services that collect information:
- Google Analytics: For website traffic analysis. Google may collect data as described in Google Privacy Policy.
- Google Tag Manager: For managing analytics and marketing tags.
We do not control the privacy practices of third-party services. We encourage you to review their privacy policies for more information.
9. Children Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@mayrailabs.in.
10. International Data Transfers
Your information may be processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction. By using our Services, you consent to the transfer of your information to India and other countries where our service providers operate. We take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Continued use of our Services after any modifications constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: